How to Get A Job in a Call Center

How to Get A Job in a Call Center MODULE 8 Phone Interviews You will never know when your phone would ring for an interview. Once you've submitted your resume to several contact centers you are almost certain that your phone will ring on the first business day after you submitted your credentials so be prepared for that vital phone interview. Being prepared is the only way to make sure that you will pass the phone interview. If you've followed the tips and suggestions in the previous chapters it would be easy for you to ace the telephone interview. Have you experienced going through a phone interview? If answer is yes that's great, you at least have an idea of what they will ask you over the phone. But if you don't have any phone interview experience don't worry I will list down some of the most common questions you might encounter during a phone interview. Here are a few questions you may encounter during a phone interview: ·Describe yourself

How to Get A Job in a Call Center MODULE 7 How to Become An Expert Typist Practice makes perfect is the cliché that most people say to newbies to perfect or master a certain skill. It's the same thing with typing. If you want to master this skill you must practice everyday. But you can only master typing if you know the basics. Meaning you know where to position your fingers. You can visit these sites for typing test and tutorials: https://www.typingtest.com/ http://www.learn2type.com/ http://www.typingmaster.com/ Here are some tips for you to become an expert typist: ·Have a definite time for typing practice ·Practice everyday ·Force yourself to properly position your fingers on the keyboard ·Be patient, don't give up just continue practicing ·Use typing practice material that you are interested with so that you won't get bored with what you are typing ·If you started off practicing for 30 minutes a day practice longer ·Try blindfolding yours

How to Get A Job in a Call Center MODULE 6 Work On Your Accent This may pose as a great challenge especially if you are born and raised in a non English speaking country, and you have been speaking another dialect all your life. Most none English speakers pronounce each word as he reads it and this is apparent even in highly educated people, which is perfectly alright of course. There is nothing wrong with this, don't let accent be a standard for education or intellect. But if you are trying to get hired in a call center, accent will play an important part in your survival and acceptance in the call center business. It's fine if you already have prior background or accent training. However, what this book is trying to instill in you is the perfection of your accent. Our goal is for you to get hired first and then perfect your accent once you are in the call center. There are a lot of agents that even after a year of taking calls, still haven't twisted their

How to Get A Job in a Call Center MODULE 5 Watch English Films & TV Shows Most of us love watching telenovelas or movies dubbed in our native language. Don't get me wrong, there is absolutely nothing wrong with that. We love our native language and there is absolutely nothing wrong with that. But since your goal is to get hired by a call center, you need to start watching English or American Films and TV shows. Here are obvious reasons why you need to watch English programs: ·You could familiarize yourself with the English Language ·You could learn how Americans say words and phrases ·You will be exposed to their idiomatic expressions ·You will learn a lot about their culture, and how they do things. When you watch English or American TV programs you should do the following: ·Watch the TV Show or movie attentively ·Avoid all forms of distraction ·Listen closely to what the actors are saying ·If you like a certain line that one of the actors said, repeat

How to Get A Job in a Call Center MODULE 4 Speak in English For most of us, speaking in English do not come naturally because our native tongue is another Dialect, but it should not hinder you to speak in English. This challenge must be faced head on. Promise yourself that you will speak in English wherever you are from now on. I know it's not easy but you have to do it. Because practicing to speak in English is the only way you can be conversant enough to pass the call center English proficiency screening. Here is what you should do: ·Practice speaking in English at home. I know it may be awkward at first but you have to do it. Advise your relatives that you are doing it to practice your English. More often than not, they will readily participate in your English speaking campaign. ·When you're in the mall or in public places, practice speaking in English. When asking for something or buying something, speak in English. It's easier to practice your English w